To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start;
  • Follow the instructions and select the items you want to return;
  • You will get a confirmation email with the shipping guidelines once the return request is approved.

 

What items are not returnable?

You can return your items within 14 days of receipt of your shipment with the exception of:

Sale Items;

Orders under $100.

 

All Fine Jewellery must be sent for an independent expert appraisal upon return and before the refund is authorized, a fee of CA$30 fee will be applied for each appraisal.

To return one or more items from an order:

The return must be requested within 14 days of the delivery date;

The item must be in its original, unused, unaltered and unwashed condition;

The item must be returned with the tags and packaging in their original condition.

Are there any charges for return?

  • Free return shipping is offered to customers located in Canada & United States and on orders above $100.
  • Original shipping charges are non-refundable.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.