RETURN POLICY

All returns must be authorized by us before sending the merchandise back.

Free return shipping is offered to customers located in Canada & United States on orders above $100.

  • The return must be requested within 14 days of the delivery date
  • The item must be in its original, unused, unaltered and unwashed condition
  • The item must be returned with the tags and packaging in their original condition

All Sales Items are final sale, non-refundable and not eligible for return.

 

Merchandise returned damaged will be rejected and sent back to the customer at the discretion of ARCHIVES.

Damaged items should be reported upon receipt of the package (48h). Corresponding imagery outlining imperfections or damage should accompany any claims. If a damage claim is not reported immediately upon receipt of the package, the damage is no longer the responsibility of ARCHIVES or the brand. 

All Fine Jewellery must be sent for an independent expert appraisal upon return and before the refund is authorized, a fee of CA$30 fee will be applied for each appraisal.

RETURNS

To initiate a return please use our self-serve return tool by clicking on the button below. Alternatively, you may contact our customer service team to further assist you with the return process.




EXCHANGES

Please indicate in the return notes which item you would like to exchange with. 

Shipping label cost to send the exchanged item shall be borne by customer.

 

REFUNDS

Original shipping fees are not refundable.

A refund will be issued back to the original method of payment for the merchandise returned. The appraisal fee and shipping cost will be deducted from the refund. We require up to 10 business days of receiving the merchandise at the ARCHIVES warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account. 

The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance, as we are not responsible for delayed or lost packages. 

Any returns received without a return authorization number, that do not comply with the above, or for any other reason that ARCHIVES deems unacceptable, may be denied at the discretion of ARCHIVES.

 

Please contact us for immediate answers at info@archivestoronto.com and we will be happy to review your return or exchange request.