RETURN POLICY

All returns must be authorized by us before sending the merchandise back.

  • The return must be requested within 14 days of the delivery date.
  • The item must be in its original, unused, unaltered and unwashed. condition.
  • The item must be returned with the tags and packaging in their original condition.
  • Custom-orders or Pre-order items are final sale, non-refundable and not eligible for return.
  • Items over 50% discount, special orders, lifestyle/interior products, books and magazines are considered FINAL SALE.

Fine Jewelry items are only eligible for exchange or store credit after purchase. 

Merchandise returned damaged will be rejected and sent back to the customer at the discretion of ARCHIVES.

Damaged items should be reported upon receipt of the package (48h). Corresponding imagery outlining imperfections or damage should accompany any claims. If a damage claim is not reported immediately upon receipt of the package, the damage is no longer the responsibility of ARCHIVES or the brand. 

 

RETURNS

To initiate a return please use our self-serve return tool by clicking on the button below. Alternatively, you may contact our customer service team to further assist you with the return process.




EXCHANGES

ARCHIVES does not offer direct exchanges. We ask that you return the merchandise for a store credit refund and place a new order for the preferred item(s) at your earliest convenience.

 

REFUNDS

Original shipping fees are not refundable.

You can choose to receive your refund either as store credit to your ARCHIVES account or back to the original payment method. The appraisal fee and shipping cost will be deducted from the refund. We require up to 10 business days of receiving the merchandise at the ARCHIVES warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account. 

A restocking fee of $5 per returned order applies and will be deducted from your reimbursement. Your returned items must meet all eligibility criteria in order to be refunded. If you return an item that does not meet the eligibility requirements, ARCHIVES will not send it back to you.

The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance, as we are not responsible for delayed or lost packages. 

Any returns received without a return authorization number, that do not comply with the above, or for any other reason that ARCHIVES deems unacceptable, may be denied at the discretion of ARCHIVES.

 

WARRANTY

All products purchased through ARCHIVES website are subject only to the applicable warranties of their respective manufacturers. Warranties are provided by the manufacturers and not by ARCHIVES. Where permitted by law, ARCHIVES disclaims all warranties and conditions relating to any products sold or distributed by ARCHIVES, and will not be liable for failure to use any product in accordance with manufacturer's instructions. Please consult the user manual or contact the manufacturer for any relevant warranty information.

Please contact us for immediate answers at info@archivestoronto.com and we will be happy to review your return or exchange request.